Seller terms

Parties and Subject

These terms govern the relationship between Furnituria Ltd. (the platform) and the legal entity or entrepreneur selling on furnituria.co (the seller). By applying and using the seller panel, you accept these terms.

Application and Verification

• The seller enters accurate company data (name, tax ID, registration number, address, bank account, contact) and WhatsApp number; the platform may request proof and reject the application.
• The seller is responsible for having the right to sell the offered goods and for them complying with regulations (declaration, safety, warranty).
• The seller may add team members; they are responsible for their actions in the panel.

Offer and Content

• Prices, stock, measurements, descriptions, and photos must be accurate and up-to-date. Mandatory product information according to the Consumer Protection Law is the seller's responsibility.
• The seller grants the platform a non-exclusive, free license to display photos and descriptions on the website, in platform advertisements, and in the room try-on (AI-generated illustration).
• The platform may hide a product that violates regulations or these terms, and will inform the seller about it.

Orders and Delivery

• You accept or reject an order within 48 hours; you will see delivery details after acceptance.
• You deliver the goods within the timeframe specified in the shop, issue a fiscal receipt, and enter the shipment number (or register the shipment with the courier via the panel).
• The seller handles withdrawals and complaints within legal deadlines (response to complaint 8 days, resolution 15 days, or 30 days for technical goods and furniture) and participates in out-of-court consumer dispute resolution.
• The platform asks the customer if the order has arrived; any disagreement between the seller and the customer will be checked.

Commission and Billing

• Initial commission is 5% of the value of delivered products, excluding delivery costs, after discounts, and applies to all sellers.
• Depending on sales volume, the rate changes by agreement between the platform and the seller. The agreed rate is valid from the agreed date and only for orders received from that day; the seller receives confirmation by email, and sees the valid rate in the panel and on each invoice.
• The invoice for the previous month arrives on the first of the month, with a payment deadline of 15 days. If the invoice is not paid even 7 days after the deadline, products are removed from sale until payment is made.
• Returned goods after invoicing reduce the next invoice.
• For sellers who sell on their own website (partners), commission is calculated on sales reported by tag or manually, by special agreement; the partner can cancel a sale within the agreed period.

Prohibition of Platform Circumvention

A buyer who found the seller through the platform (including video calls and messages via WhatsApp, and showroom visits scheduled through the website) purchases through the platform. Directing a buyer to purchase outside the platform to avoid commission is a serious breach of terms: the platform may block the store and calculate commission on such sales.

Customer Personal Data

• For data received for delivery, invoices, and complaints, the seller is an independent data controller and complies with the Law on Personal Data Protection.
• You use customer data exclusively for that order. Sending advertisements to the customer, selling or transferring data is prohibited, unless the customer has given specific consent to the seller for this.
• The seller informs the platform without delay about data breaches (e.g., loss or unauthorized access).

Reviews and Ratings

The seller can publicly respond to a review. Buying, writing, or encouraging fake reviews and pressuring customers is prohibited.

Liability

The seller is responsible for the product, delivery, and obligations to the buyer and compensates the platform for damages incurred by violating these terms or regulations. The platform is not responsible for the seller's lost profit due to website downtime.

Duration and Termination

Cooperation is indefinite. The seller can close the store at any time, provided accepted orders are fulfilled and commissions are settled. The platform may block or close a store due to terms violations, non-payment, or requests from competent authorities.

Amendments and Governing Law

We inform sellers about changes to the terms by email at least 15 days before they come into effect. The law of the Republic of Serbia applies; for disputes, the competent court according to the platform's headquarters has jurisdiction.