Terms of use

About Us and These Terms

The furnituria.co website is operated by Nexys Srl, Galleria Arrigo Protti 2, 34121 Trieste, Italia, P. IVA 01447020320, Codice univoco (SDI) N92GLON ("we", "the platform"), email [email protected]. By using the site, you accept these terms; Delivery and payment and Returns and complaints also apply. Data processing is described in the Privacy Policy.

The platform is an intermediary, not a seller

furnituria.co is an intermediary and marketing platform. We enable sellers to present their products, and buyers to find them, try them in their room, and order them. We are not the seller, do not own the goods offered, and are not a party to the purchase agreement.

• You enter into a purchase agreement directly with the seller whose product it is. The seller is listed with each product, in the cart, at checkout, in the order confirmation, and on the invoice.
• The seller is solely responsible for the product and all obligations arising from the sale: accuracy of description, price, and product data, product safety and compliance with regulations, delivery, invoice, receipt of payment, withdrawal from contract, conformity (complaints) and warranty, as well as for damage caused by the product.
• All sellers are merchants (registered companies or entrepreneurs), so you have all consumer rights under EU regulations towards them. Seller data — name, address, VAT number, and contact — are available on their shop page and in the order confirmation.
• We forward any complaint, withdrawal, or other question you send us to the seller and monitor the response, as assistance to you; this does not mean we assume the seller's obligations.
• For products with the "Buy from seller" button, the purchase is made on the seller's website, according to their terms (Partner links).

Country and language

We determine your country based on your IP address. The site is displayed to you in that country's language and only with products from sellers in that country; choosing another country or language is not provided. Sellers only deliver to addresses within the country where they operate, so the delivery address must also be in that country. This way, shopping is always local — without customs duties, cross-border delivery, or differences in regulations.

Contact point

The single point of contact for users under the Digital Services Act (Regulation (EU) 2022/2065), as well as for member state authorities, the European Commission, and the European Board for Digital Services, is [email protected]. We communicate in English and Italian; you can also write messages in the language of the site you are using.

How product order is determined

In search, the order primarily depends on the relevance to what you are looking for (a match in the name takes precedence over a match in the description), and then on the number of sales. In categories, the default order is determined by the platform, and you can change it by sorting (e.g., by price or newest) and filters. Products available in the selected country are displayed. Sellers cannot pay for a better position, and the commission amount does not affect the order.

Account

An account is not required for purchase. Only adults can make purchases. If you open an account, you are responsible for the accuracy of the data and the confidentiality of your password. You can delete your account at any time. We may block an account used for fraud or abuse.

Order and conclusion of contract with seller

• The display of a product with its price is an offer from the seller. Prices are in euros and are final, including all taxes; delivery costs and the total amount are visible in the cart before order confirmation.
• By confirming the order, you send the seller an order that obliges you to pay. The contract with the seller is concluded when the seller accepts the order (usually within 48 hours) — you will receive a confirmation by email.
• If the product is unavailable or the price is clearly incorrect, the seller may refuse the order; if you have already paid, the seller will refund your money in full without delay.

Payment and Delivery

You pay the seller — by cash on delivery or by transfer to their account. Money for products goes directly to the seller; the platform does not receive your payments for goods. Delivery is organized by the seller. Details are on the Delivery and Payment page.

Withdrawal from Contract

For distance purchases, you have the right to withdraw from the contract with the seller within 14 days from the day you (or a person designated by you, other than the carrier) received the goods, without stating a reason (Directive 2011/83/EU on consumer rights and the regulations of your country). The seller will refund all payments, including basic delivery, no later than 14 days from receiving the withdrawal statement; you bear the cost of returning the goods, unless the seller states otherwise. The right of withdrawal does not apply, among other things, to goods made to your specifications or clearly personalized for you (e.g., custom-made furniture), to sealed goods that are not returnable for hygiene reasons if unsealed, and to goods that have become inseparably mixed with other items after delivery. The procedure and withdrawal form are on the Returns and Complaints page.

Conformity and Warranty

The seller is responsible for any lack of conformity of the goods that exists at the time of delivery and becomes apparent within at least two years from delivery (Directive (EU) 2019/771; in some countries, the period is longer). You have the right to free repair or replacement within a reasonable time, and if that is not possible — to a price reduction or contract termination. Any commercial guarantee from the manufacturer, if it exists, does not diminish these rights.

Try in room

• The trial created by artificial intelligence (Nexys Server) is an illustration. Colors, material, scale, and appearance may differ from the actual product — for your decision, the description and dimensions on the product page are authoritative.
• Only upload photos of your own space. Do not upload photos of people, other people's spaces without permission, documents, or illegal content.
• The trial is always free for the customer and is available for products you have added to the cart (adding to the cart does not obligate you to purchase). The first trial of each day is paid for by the platform (1 per day per customer, i.e., IP address); further trials on the same day are enabled by the seller whose product you are trying — only for logged-in customers with a verified email address, in the number they determine (default 3 per day, and the same product at most 3 times in 7 days). To protect against abuse, a short check may be required before the trial to ensure you are not an automated program. When a seller has no available trials, the trial of that product is not available until the next day.

Reviews

• Reviews marked with 'verified purchase' come from customers for whom we have verified, based on their order, that they purchased that product; reviews without this mark have not been verified in this way.
• We publish both positive and negative reviews. Reviews with photos are reviewed before publication, and we only remove offensive, false, promotional, or illegal content.
• By publishing, you grant us a non-exclusive, free license to display the review and photos on the website; you can request their removal.

Reporting illegal content

If you believe that any product, shop, review, or other content on the site is illegal or violates these terms, report it to [email protected]. Provide the address (link) of the content, why you believe it is illegal, your name and email, and a statement that the information in the report is accurate to the best of your knowledge. We will consider the report without delay, objectively and carefully, and inform you of our decision.

When we remove or restrict content, or block an account or shop, we send an explanation to the party concerned by the decision. An objection to the decision can be filed at the same address within six months; we do not resolve objections exclusively automatically. You can also contact a certified out-of-court dispute resolution body under the Digital Services Act or a court.

Prohibited Use

Not allowed: automatic content downloading (scraping) and mass requests, bypassing protection, fake orders and reviews, impersonation, sending malicious code, as well as using the website contrary to the law.

Intellectual Property

The design, texts, logo, and software of the site are our property or used under license. Product photos and descriptions belong to the sellers, who are also responsible for them. Copying them for commercial purposes is not permitted without written permission.

Liability

• We are only responsible for our own services — the operation of the site, the room try-on feature, and data processing that we perform ourselves.
• We are not responsible for products, their description, quality, and safety, for delivery, payment, invoices, withdrawal, complaints, and warranty, nor for the actions or omissions of sellers, couriers, and other third parties — the seller is responsible for all of these.
• We strive for the site to operate without interruption and for the display to be accurate, but we do not guarantee uninterrupted operation.
• Nothing in these terms excludes liability for damage caused intentionally or by gross negligence, for death or personal injury, nor the rights that belong to you as a consumer under mandatory regulations.

Dispute Resolution and Applicable Law

• You resolve disputes related to a purchase with the seller. If you encounter a problem, write to us at [email protected] — we mediate and help resolve the issue.
• As a consumer, you can contact an out-of-court consumer dispute resolution body in your country or the European Consumer Centre in your country (ECC-Net network), which provides free assistance.
• These terms are governed by the law of Italy. As a consumer, you retain the protection afforded to you by the mandatory regulations of the country where you have your habitual residence and can initiate a dispute before a court in your country. The purchase contract is governed by the seller's terms and the law applicable to that contract, with the same consumer protection.

Language and Changes to Terms

The terms are published in all languages of the site. If language versions differ, the English version is authoritative, unless the regulations of your country stipulate otherwise. We may change the terms; they are valid from the date of publication on this page. For an order, the terms valid at the time of the order apply.