FAQ

Yes, always for the buyer. You try products from your cart: "Add to cart and try in your room" adds the product to the cart and opens the trial (for colors and sizes, select the color/size first). The first trial each day is covered by the platform (1 per day), and further trials are enabled by the seller whose product you are trying — for registered buyers with a confirmed email, by default up to 3 per day per buyer and up to 3 times per week for the same product. With an account, you save your trials in "My trials".

No. The try-on works in the browser on your phone and computer. You can also add the website to your phone's home screen as an app.

AI uses actual product measurements and elements from the photo to estimate scale. The try-on is an illustration — measure your space before buying.

Yes. For materials, AI changes the selected surface — wall or floor — in your photo.

It is used only for the try-on and is automatically deleted from the server within 24 hours at the latest. We do not use it for advertisements and do not provide it to sellers.

From the seller whose product it is — a showroom, workshop, or manufacturer. Their details are on the store page. furnituria.co is only an intermediary platform and not a party to the contract — the seller is responsible for the product, delivery, complaints, and warranty. We help if something goes wrong.

Yes. An account is useful for tracking orders, wish lists, and saved try-ons, but it is not mandatory.

Yes. On the product page, there's a 'Video call with seller' via WhatsApp, and for sellers with a showroom, you can schedule a visit.

On the product page, tap 'Compare' — up to four products are placed side-by-side, with measurements, material, price, and seller.

The price is determined by the seller and you see it in the cart before confirming the order. Some sellers offer free delivery above a certain amount.

The deadline is stated on the product page. The seller accepts the order within 48 hours at the latest, and when the package is sent, you receive a tracking number.

Cash on delivery upon pickup or by payment to the seller's account (IBAN) — you receive payment details immediately after ordering. For partners selling on their own website, payment is made as offered by their site.

Each seller sends their part separately, with its own tracking number. You can see the status of each part in 'My Account' → orders.

Yes, within 14 days of receipt, without stating a reason — except for custom-made products. Details are on the Returns and Complaints page.

Photograph the damage and contact the seller (or us — we will forward it) at [email protected], with the order number. The seller resolves the complaint, free of charge and within a reasonable timeframe.

On the 'My Account' page, select 'Forgot password?' and you will receive a link for a new password.

Via the Your Data page, you can request a copy or deletion of your data. We respond within one month at the latest.

Only essential ones without your consent. You can change your choice via 'Cookie Settings' at the bottom of the page. More in the Cookie Policy.

Register your shop on the Become a Seller page. After approval, you can add products or import your entire catalog.

There is no monthly subscription — you only pay a commission on delivered products: the starting rate is 5%, and as sales grow, the rate changes by agreement with the seller. Room trial: the customer's first trial of the day is paid for by the platform, and you pay for every subsequent trial of your products with tokens — 1 token = 1 trial, from 0,25 € per trial, in packages 500 trials for 125,00 €, 1000 trials for 225,00 € (−10 %), 2000 trials for 425,00 € (−15 %), 5000 trials for 1.000,00 € (−20 %) and 10000 trials for 1.750,00 € (−30 %). You choose how many trials per day you give to each customer and the maximum number of tokens you spend daily; customers only try products from their cart, and only logged-in users with a verified email try them at your expense. More on the For partners page.