How we protect you when buying from showrooms and workshops, what "Verified Seller" means, and how to report a problem with an order.
Before and after purchase
How we protect you
You buy directly from showrooms, workshops, and manufacturers. Your agreement is with the seller, and we ensure the rules are followed.
The platform does not hold your money
You pay cash on delivery when the package arrives, or by direct payment to the seller's account — in which case the seller ships the goods once payment is received.
Acceptance within 48 hours
The seller accepts the order within 48 hours, and only then do they see your delivery details.
We ask if it arrived
5 days after shipping, you will receive an email with a question. We compare your answer with what the seller entered.
Verified sellers
The "Verified Seller" badge means we have checked the company and showroom. What we check
Verified reviews
The "Verified Purchase" badge is displayed next to reviews from customers who actually bought the product.
14 days and 2 year
14 days for withdrawal without reason and 2 year for complaints — with every seller, by law.
Sellers
What "Verified Seller" means
The badge is awarded to sellers for whom we have verified all or part of the following. Hover over the badge to see exactly what was verified and when.
Company in the business register (name, tax ID, registration number)
Identity of the responsible person
Showroom or workshop — visit or video call
Current account is in the company's name
Company phone and address
The badge is not a product guarantee — the seller is responsible for sales, delivery, invoicing, and complaints.
Reporting a problem
When something is wrong
Damage, delay, wrong product, or unresponsive seller — report it here, and we will track the deadline.
Report
Order number, what is wrong, and optional photos. The report goes directly to the seller.
Seller responds
They have 3 days. The response arrives via email and on your report page, where you can reply.
If they are silent, we take over
We contact the seller. Unanswered reports lower their rating and can lead to the shop being blocked.
Resolved
Confirm with one click. If an agreement is not possible, we will direct you to the complaint process, market inspection, or out-of-court settlement.
Order
Report a problem
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