{"id":14,"date":"2026-09-30T10:46:04","date_gmt":"2026-09-30T08:46:04","guid":{"rendered":"https:\/\/furnituria.co\/?page_id=14"},"modified":"2026-09-30T10:46:04","modified_gmt":"2026-09-30T08:46:04","slug":"povracaj-i-reklamacije","status":"publish","type":"page","link":"https:\/\/furnituria.co\/sq\/povracaj-i-reklamacije\/","title":{"rendered":"Povra\u0107aj i reklamacije"},"content":{"rendered":"\n<section class=\"ifu-i-section\"><div class=\"ifu-i-in\"><div class=\"ifu-i-compare\"><div class=\"ifu-i-card\"><span class=\"ifu-i-ico\" aria-hidden=\"true\"><svg class=\"ifu-icon ifu-icon--return\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M9 14l-5-5 5-5\"\/><path d=\"M4 9h10a6 6 0 0 1 0 12h-3\"\/><\/svg><\/span><h3>Odustanak \u2014 14 dana<\/h3><p>Predomislio si se? Ima\u0161 pravo da odustane\u0161 od kupovine u roku od <strong>14 dana od prijema robe<\/strong>, bez navo\u0111enja razloga.<\/p><ul class=\"ifu-i-check\"><li>Po\u0161alji izjavu prodavcu ili nama \u2014 <a href=\"https:\/\/furnituria.co\/obrazac-za-odustanak\/\">obrazac za odustanak<\/a>.<\/li><li>Vrati robu u roku od 14 dana od izjave; tro\u0161ak vra\u0107anja snosi\u0161 ti, osim ako prodavac ne navede druga\u010dije.<\/li><li>Novac ti se vra\u0107a najkasnije 14 dana od prijema izjave.<\/li><\/ul><\/div><div class=\"ifu-i-card\"><span class=\"ifu-i-ico\" aria-hidden=\"true\"><svg class=\"ifu-icon ifu-icon--shield\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 3l8 3v6c0 4.5-3.4 8-8 9-4.6-1-8-4.5-8-9V6z\"\/><path d=\"M8.5 12l2.5 2.5 4.5-5\"\/><\/svg><\/span><h3>Reklamacija \u2014 2 godine<\/h3><p>Proizvod ima gre\u0161ku, o\u0161te\u0107en je ili ne odgovara opisu? Prodavac odgovara za nesaobraznost koja se pojavi u roku od <strong>dve godine od prijema<\/strong>.<\/p><ul class=\"ifu-i-check\"><li>Prijavi reklamaciju prodavcu ili nama, uz broj porud\u017ebine i fotografije.<\/li><li>Prodavac odgovara u roku od 8 dana.<\/li><li>Re\u0161enje: popravka, zamena, sni\u017eenje cene ili povra\u0107aj novca.<\/li><\/ul><\/div><\/div><\/div><\/section>\n<section class=\"ifu-i-section is-paper\"><div class=\"ifu-i-in\"><div class=\"ifu-i-head\"><span class=\"ifu-i-kicker\">Rokovi<\/span><h2>Rokovi po Zakonu o za\u0161titi potro\u0161a\u010da<\/h2><\/div><div class=\"ifu-i-table\"><table><thead><tr><th>\u0160ta<\/th><th>Rok<\/th><\/tr><\/thead><tbody><tr><td>Odustanak od kupovine<\/td><td><strong>14 dana<\/strong> od prijema robe<\/td><\/tr><tr><td>Vra\u0107anje novca posle odustanka<\/td><td><strong>14 dana<\/strong> od prijema izjave<\/td><\/tr><tr><td>Odgovor prodavca na reklamaciju<\/td><td><strong>8 dana<\/strong> od prijema<\/td><\/tr><tr><td>Re\u0161avanje reklamacije<\/td><td><strong>15 dana<\/strong>, odnosno <strong>30 dana<\/strong> za tehni\u010dku robu i name\u0161taj<\/td><\/tr><tr><td>Odgovornost za nesaobraznost<\/td><td><strong>2 godine<\/strong> od prijema<\/td><\/tr><\/tbody><\/table><\/div><\/div><\/section>\n<section class=\"ifu-i-section\"><div class=\"ifu-i-in\"><div class=\"ifu-i-split\"><div><span class=\"ifu-i-kicker\">Izuzeci<\/span><h2>Kada odustanak nije mogu\u0107<\/h2><ul class=\"ifu-i-check is-no\"><li>Name\u0161taj i proizvodi izra\u0111eni po tvojim merama ili posebnim zahtevima (dimenzija, tkanina, boja po izboru) \u2014 kada je to navedeno na strani proizvoda.<\/li><li>Roba koja je zbog svoje prirode nepovratno pome\u0161ana sa drugom (npr. ugra\u0111ene plo\u010dice).<\/li><li>Zape\u010da\u0107ena roba koja se iz higijenskih razloga ne vra\u0107a, ako je otpakovana.<\/li><\/ul><p style=\"margin-top:14px\">Pravo na reklamaciju va\u017ei i za ove proizvode.<\/p><\/div><div class=\"ifu-i-panel\"><h3 style=\"margin:0 0 10px\">Kome se obra\u0107a\u0161<\/h3><p>Ugovor o kupovini ima\u0161 sa prodavcem \u2014 njegovi podaci su u prodavnici i u potvrdi porud\u017ebine. Mo\u017ee\u0161 se obratiti i nama: prosledi\u0107emo zahtev i pratiti rok.<\/p><div class=\"ifu-i-actions\" style=\"margin-top:18px\"><a class=\"ifu-btn ifu-btn--accent\" href=\"mailto:reklamacije@furnituria.co\">reklamacije@furnituria.co<\/a><a class=\"ifu-btn ifu-btn--ghost\" href=\"https:\/\/furnituria.co\/obrazac-za-odustanak\/\">Obrazac za odustanak<\/a><\/div><\/div><\/div><\/div><\/section>\n<section class=\"ifu-i-section is-paper\"><div class=\"ifu-i-in\"><div class=\"ifu-i-note\"><span class=\"ifu-i-ico\" aria-hidden=\"true\"><svg class=\"ifu-icon ifu-icon--info\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 11v6M12 7.5v.5\"\/><\/svg><\/span><p>Ako se spor ne re\u0161i, mo\u017ee\u0161 pokrenuti besplatan postupak vansudskog re\u0161avanja potro\u0161a\u010dkog spora pred telom sa liste Ministarstva unutra\u0161nje i spoljne trgovine \u2014 prodavac je du\u017ean da u\u010destvuje. Vi\u0161e u <a href=\"https:\/\/furnituria.co\/uslovi-koriscenja\/\">Uslovima kori\u0161\u0107enja<\/a>.<\/p><\/div><\/div><\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Kod kupovine na daljinu mo\u017ee\u0161 da odustane\u0161 u roku od 14 dana, a za nesaobraznost robe prodavac odgovara dve godine.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-info.php","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/furnituria.co\/sq\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/furnituria.co\/sq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/furnituria.co\/sq\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/furnituria.co\/sq\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":0,"href":"https:\/\/furnituria.co\/sq\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"wp:attachment":[{"href":"https:\/\/furnituria.co\/sq\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}